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CONSUMER RIGHTS

Small Claims

The small claims procedure is a special mechanism for dealing with small claims within the District Court structure. It is designed to handle consumer claims speedily, cheaply and informally without involving a solicitor.

The Small Claims Registrar will deal with consumer claims in relation to any goods or service purchased in which the amount of the claim does not exceed the sum of €2,000.

The Small Claims Registrar (or his/her staff) will help with advice and the filling in of the application form to make your claim. The Office of the Director of Consumer Affairs will also give advice.

A small claim is made on special application form, which can be made on-line www.smallclaims.ie or be obtained from the Small Claims Registrar at the District Court Office. You will be given assistance in completing the form. The fee (non-refundable) for making a small claim is €15.00.

For further information about Small Claims Courts check www.courts.ie

There is a District Court in Dun Laoghaire:

Dun Laoghaire District Court
Court House, Corrig Avenue, Dun Laoghaire, Co. Dublin
Ph: (01) 280 0038
Fax: 01-2845019

Hours of Business:
(Office Open To Public)
Monday to Friday: 9.30 am - 12.30 pm & 2.00 pm - 4.30 pm

The Office serves the catchment area broadly referred to as South East County Dublin beginning at Booterstown through Blackrock, Dun Laoghaire, Dalkey & Killiney. Inland the areas covered include Stillorgan, Mount Merrion, Foxrock, Cabinteely, Leopardstown, Sandyford, Monkstown, Ballybrack & Loughlinstown. (Shankhill is covered by the District Court Office at Bray)

For information and advice on all aspects of your Consumer Rights you can contact:

National Consumer Agency

Ph: (01) 402 5500
4/5 Harcourt Road, Dublin 2.
Fax: (01) 4025501
Consumer enquiries: Tel: (01) 4025555
Locall: 1890 432 432 (for calls outside (01) area)
www.consumerconnect.ie

The NCA’s role is to defend and promote consumer rights through:

• Forceful advocacy, targeted research, consumer information, education, and awareness programmes
• The systematic enforcement of consumer law

European Consumer Centre (ECC)

Ph: (01) 809 0600
The European Consumer Centre (ECC) provides free information and advice to the public on their rights as EU consumers.
Consumer Advice Shop,
13a Upper O'Connell Street Dublin 1.
www.eccdublin.ie

Consumer's Association of Ireland Ltd.

Ph: (01) 497 8600
It is the aim of CAI to represent consumers making sure that their needs as consumers of goods and services are given higher priority. CAI is an independent, non-profit and non-government organisation. 43-44 Chelmsford Road, Ranelagh, Dublin 6
Fax: 01-497 8601
www.consumerassociation.ie

Young Consumers

yomag.net is the online magazine by and for young European consumers all over Europe.

It offers information, entertainment and discussions with young Europeans. The articles are written exclusively by young people. They are constantly looking for new contributors, so if you are interested, check out http://www.yomag.net/.The topics include everything that you can spend money on, everything that affects consumers in their everyday lives: music, fashion, advertising, food, travel, etc. yomag.net aims to provide useful information for everyday life, to test products and services, but also to address the social and political consequences of our consumer habits.

For information on workers' rights check out our Employment Section